Welcome to the queue platform dibz (“the Services”) provided to you by OptiQueue Nordics AB, registration number 559286–3251, with the address Drottninggatan 78, 111 36, Stockholm, Sweden (“OptiQueue”, “we” or “us”). Your use of the Services on dibz.se is governed by these terms of use. If you do not accept these terms of use, please do not use the Services provided on this Website.
ABOUT OPTIQUEUE
OptiQueue is a subscription service that helps you keep track of queues and manages administration and regular login in the different queues to maintain your place in the queue.
YOUR USE OF THE SERVICES
Individuals under 16 years of age are not allowed to use the Services. To use the Services, you must create a user account and log in to My Pages through BankID. Instructions on how to create a user account are available on the Website. When you create a user account, you will be asked to provide certain information about yourself such as: your email address, your phone number, if you are a student and at which school, type of income and amount, employer, your housing association or housing cooperative, your current housing form, desired number of rooms in the new home, desired maximum rent for the new home, the number of children you have. Some of the information is mandatory to provide, and it will be used to provide the Services to you. Some information is optional to fill in, it is used to improve your profile that the Service distributes to your chosen digital queues. When you create a user account on the Website, you undertake to comply with these terms of use. Your user account is personal, and you may not transfer your account to any third party. You are responsible for protecting your login details from unauthorized access, and that you will not disclose (intentionally or by negligence) your login details to any third party or otherwise let any third party use your user account or your access to the Services. If you have reason to believe that a third party has gained access to the Services, you must immediately notify us. We have the right, but no obligation, to shut down access to your user account on the Website if we have reason to believe that a third party has gained unauthorized access to your user account.
PROCESSING OF PERSONAL DATA
When you use the Services, this means that you provide us with personal data about you, which we then share with the third parties you have selected that provide digital queues. All digital queues are listed here, where you can also click to read their privacy policy and general terms and conditions. Third-party services are also used when you log into the Service through BankID, for hosting the Service through Amazon Web Services, for payments made via Bambora (see below section for further information on payment), for email communication through Mailchimp, for marketing via Meta and TikTok, for hosting & domain with One.com, SMS communication through Sinch, for internal communication via Atlassian & Microsoft Teams, and for collecting reviews with Trustpilot. By using the Service, you accept the connected third-party services' privacy policy and terms of use.
Amazon Web Services: Privacy Policy General Terms and Conditions Bambora: Privacy Policy General Terms and Conditions BankID: Privacy Policy General Terms and Conditions Google: Privacy Policy General Terms and Conditions MailChimp: Privacy Policy General Terms and Conditions Microsoft Teams: Privacy Policy General Terms and Conditions One.com: Privacy Policy General Terms and Conditions Atlassian: Privacy Policy General Terms and Conditions Meta: Privacy Policy General Terms and Conditions TikTok: Privacy Policy General Terms and Conditions Sinch: Privacy Policy General Terms and Conditions Trustpilot: Privacy Policy General Terms and Conditions
We process personal data that we receive in connection with the use of the Services. The personal data is processed in accordance with our privacy policy available here. Our recipients listed below are outside the EU/EEA, and we therefore ensure that we apply relevant protective measures for data transfers to these recipients in the event the European Commission has not assessed that the level of protection is adequate. You can get more information about the transfer by contacting us at info@dibz.se. Google; USA; EU Commission's standard contractual clauses MailChimp; USA; EU Commission's standard contractual clauses Meta; USA; EU Commission's standard contractual clauses Microsoft; USA; EU Commission's standard contractual clauses TikTok; USA; EU Commission's standard contractual clauses
PAYMENT
All payments are handled by our payment provider Bambora and are subject to their payment terms. The payment terms are available here. Payment will be made as soon as you approve payment and the amount, thereafter the amount will automatically be deducted on the 25th of each month, each year, or every third year depending on the chosen payment plan. Payment plans are available here. The Service is delivered digitally immediately after payment is completed.
RIGHT OF WITHDRAWAL
As the Service is delivered digitally and activated immediately, no refunds are granted. By completing the order, you acknowledge that there is no right of withdrawal.
LIMITATION OF LIABILITY
The Website and the Services are provided in their current state without warranties of any kind, and your use of the Services is solely your responsibility. We make no warranties, express, implied, or otherwise, regarding the availability, quality, fitness for a particular purpose, suitability, or accuracy of the Website or the Services. We recommend that you do not rely on the accuracy of the Services and expressly disclaim all responsibility for the functionality of the Services. There may be situations when the Services will not be available, including but not limited to, maintenance and circumstances beyond our control, for which we are never responsible.
INTELLECTUAL PROPERTY RIGHTS
You understand and accept that the Website and the Services contain material provided by us and third parties and that such material may contain intellectual property rights. You agree to respect all intellectual property rights, including but not limited to copyright, trademark, and company name (whether registered or not) on the Website or which you have accessed in connection with the Services. You may only use the content on the Website for your own, or any minor family members', use of the Services and you may not use the content on the Website in violation of applicable law or these terms of use. You may only use such content for the purpose of using the Services. You do not receive any license to use the aforementioned intellectual property rights except as expressly stated in these terms of use. You understand and accept that content published on the Website may belong to third parties, and that we do not have control over such content. Therefore, you understand and accept that we are not to be held responsible for such content provided by third parties and displayed or made available on the Website or the Services.
INDEMNITY AND LIMITATION OF LIABILITY
You are responsible for all damage caused to us, or third parties, due to your breach of these terms of use, including but not limited to, misuse of the Website and/or the Services. Furthermore, you agree to indemnify us in relation to all claims, costs (including reasonable legal costs), damages, expenses, compensation, and losses that we have incurred in any way in relation to your breach of these terms of use. To the extent permitted under mandatory legislation, we are not liable to you or any third party for any direct, indirect, or other damages of any kind including, but not limited to, loss of profit, loss of income, reduced turnover, business interruption, or loss of goodwill arising from or in connection with these terms of use or your inability to use the Services or the Website. We are not liable to you for any third-party claims directed against you.
AMENDMENT OF TERMS AND TERMINATION OF SERVICES
We have the right to amend these terms of use. We will inform you of such changes at least thirty (30) days before they come into effect. We will provide you with such information by uploading the updated terms on the Website or via email to the email address provided by you. You have the right to terminate your user account and remove your content from the Website at any time and without prior notice thereof. This can be done in logged-in mode under "Payment". However, please note that payment is made for each started month of your use of the Service, and you thus have the right to use the Service for the already paid period. We have the right to shut down your access to the Website and/or the Services with immediate effect if we have reason to believe that you are violating these terms of use. Furthermore, we reserve the right to, at our own discretion, at any time modify, interrupt, or discontinue (temporarily or permanently) our provision of the Website and/or the Services without prior notice, or if required by law or government decision. You accept that we are not responsible to you or any third party for such modification, interruption, or discontinuation.
ASSIGNMENT
You may not assign or transfer any rights, obligations, or licenses set out in these terms of use. We may assign and transfer these terms of use without your consent and without notice to you.
APPLICABLE LAW AND DISPUTES
Dispute or claim arising from these terms of use shall ultimately be settled by a Swedish court unless otherwise provided by mandatory law.